Faulty Zotac 3080

I

iPHAILZ

Bronze Level Poster
Hello,

I'm hoping for a bit of help here. I recently bought THIS PC from Currys, which came with a Zotac 3080 trinity card. Unfortunately due to having a Currys voucher from work I couldn't buy direct from here.

A couple of days after it arrived I loaded some games up and noticed the GPU fans were really loud. Upon inspection 2 were at 100% when playing a game and one not working at all. After doing some research and contacting Zotac this seems a common problem with the card and they have suggested I RMA it.

Here is where the problem starts...Ultimately it's Currys who are responsible for my warranty, but I have as of yet been unable to get hold of them to discuss what options I have. I'm pretty sure they will say send the complete PC back and they will replace it, which will probably be out of stock for ages. Is there any way I could just have the card replaced, as along with the stock issue I've also spent the last 2 days filling the hard drive up with Steam games and installed apps etc.

Here's hoping someone from Pcspecialist picks this up and is able to help!
 
SpyderTracks

SpyderTracks

We love you Ukraine
iPHAILZ said:
Hello,

I'm hoping for a bit of help here. I recently bought THIS PC from Currys, which came with a Zotac 3080 trinity card. Unfortunately due to having a Currys voucher from work I couldn't buy direct from here.

A couple of days after it arrived I loaded some games up and noticed the GPU fans were really loud. Upon inspection 2 were at 100% when playing a game and one not working at all. After doing some research and contacting Zotac this seems a common problem with the card and they have suggested I RMA it.

Here is where the problem starts...Ultimately it's Currys who are responsible for my warranty, but I have as of yet been unable to get hold of them to discuss what options I have. I'm pretty sure they will say send the complete PC back and they will replace it, which will probably be out of stock for ages. Is there any way I could just have the card replaced, as along with the stock issue I've also spent the last 2 days filling the hard drive up with Steam games and installed apps etc.

Here's hoping someone from Pcspecialist picks this up and is able to help!
Click to expand...
If you register the card with Zotac, you can do an RMA directly through them through the manufacturers warranty.

Alternatively if you call PCS, you can register the PC with them and they'll take on the warranty and give you an online account, you could also set up an RMA with PCS in that case.

I agree, I'd avoid Currys where possible, they are next to useless.

PCS don't monitor the forums and none of us work for them, so it's not a direct line of support.
 
Stephen M

Stephen M

Author Level
Perhaps talking to PCS and asking them to pressure Currys into doing the work might help. PCS will not want bad advertising and although any poor response and work would be the fault of Currys it still looks bad for PCS as it is their machine.

Currys will not care about losing a customer but they would worry about potentially losing PCS as a source of good products. Any company like PCS will weigh up the advantages of selling through someone like Currys against the bad name it could give them.

Re Spydertracks saying Currys were next to useless. I have heard useless are trying to move into a better neighbourhood.
 
steaky360

steaky360

Moderator
Moderator
TL;DR
I'd vote transferring the warranty to PCS - this in my humble opinion is the best option here.

SpyderTracks said:
Agreed, if you want to go to Curry's it is their responsibility, but if you'd rather avoid them, then there are the other options.
Click to expand...
A potential issue with avoiding Curry's and going externally (i.e. direct to Zotac) is that you may invalidate your warranty with them if you don't give them an opportunity to right the fault. I'm no legal expert in these matters though but to me, seems reasonable to expect that there would be some sort of get out here for Curry's if they are simply not involved in the process.

It may be the case that they allow this to happen (RMA'ing directly with the manufacturer of the component from the user) however I'd confirm this with Curry's BEFORE taking any irreversible action.

If it were me, I'd go down the transferring the warranty to PCS route - you'll still have long wait times to give PCS a call, but FOR SURE they will get it sorted for you. The pro's here are that you'll be certain your warranty won't be affected by you affecting any repairs/replacements without prior consent and (more importantly) your warranty is now held by the original system integrator who I'd argue are in a better place to actually swap out the component.

Basically, protect your warranty, although Curry's have a legal responsibility to fix the issue, I'd fully agree with the OP that they'll likely ask for the entire PC back and want to send it (likely to PCS) back for repair. Whereas if you can transfer your warranty, PCS can give you other options as they can do some basic fault finding and also swap out components individually.

If its definitely just the graphics card PCS can offer a component swap (I've used this service recently) where you hand over the faulty component and swap it for a replacement component at your door.
 
Stephen M

Stephen M

Author Level
Agree with Steaky but you may have to battle with Currys. A friend is currently involved in a dispute with them which has been ongoing for three RMAs. According to the agreement he was supposed to be given a new laptop if the same thing continued to fail. He is now on the third main drive.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
iPHAILZ said:
Quick update.

After 1 phone call I was asked to send the card back and a replacement gainward phoenix gs turned up yesterday (I said I didn't mind a different model)

Super fast service and Pcspecialist deserve some positivity here.

So far so good with the new card, no issues yet.
Click to expand...
Nice card, I've got a rtx2070 super version, fingers crossed you are sorted
 
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