Error: windows has recovered from unexpected shut down

[jonbam]

Hi

Intel® Core™i5 Quad Core Processor i5-3570 (3.4GHz) 6MB Cache
ASUS® P8Z77-V LX: USB 3.0, SATA 6GBs, ATI®CrossFireX
120GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)

Just had this message:

(windows 7)
Error: windows has recovered from unexpected shut down!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: FFFFFA809000CA60
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800030A7150
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100314-7254-01.dmp
C:\Users\Jonathan\AppData\Local\Temp\WER-17706-0.sysdata.xml

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[jonbam]

The minidump folder has a padlock on it, and I can't access the file 100314-7254-01.dmp, says access denied.

 

[ubuysa]

The BCCode (Bug Check Code, also known as a Stop Code) A (or more properly 0x0000000A) is a common one, it's called IRQL_NOT_LESS_OR_EQUAL and 99.99% of the time it's a driver issue. BCP3 (parameter 3, whose value is 1) indicates that a write operation was in progress, and that eliminates all your read-only devices (like the mouse for example). The other parameters don't contain information you can probably use.

So....have you recently installed hardware with a driver (even a USB stick)? Have you updated drivers recently?

It might just be a one-off but if you have made any changes recently that's where I'd start.

 

[jonbam]

Hi

I have been running lots of tools at Malwarebytes.org following their advice.

Firefox has crashed two times so far at windows7 startup.

If this blue screen reappears ill have to use my reflect backup from 9 weeks ago.

thanks

Jonathan

 

[ubuysa]

Hi

I have been running lots of tools at Malwarebytes.org following their advice.

Firefox has crashed two times so far at windows7 startup.

If this blue screen reappears ill have to use my reflect backup from 9 weeks ago.

thanks

Jonathan

BSOD 0x0000000A is not likely to be malware, it's almost always a driver.

A restore to a known good image is a good solution (that's what I'd do).