In my thread “First View of Computer”, I promised to post some more detailed photos. (If I have offended PCS by including my ‘mature’ case in this posting – I apologise. I hope that he has not had a sense of humour failure! - He has made no comment so far!)
I intended posting some detailed photos, however, my new computer that I spent ages trying to determine a specification for has turned into a dead, non-working machine within 24 hours of switching it on. I am sure that you do not wish to see photos of a dead beast.
The machine booted up fine initially. I did this quite a few times – in total about 40 to 50 times. I made no hardware changes. I did make one software change – I installed my Kaspersky instead of the trial Bullguard. The machine worked well and again I had turned it off and then on at least 20 times post that. All seemed to be well. I turned it off that night intending the next morning to spend the day transferring what I needed from my old (but working!) computer.
The next morning, turned the machine on. The fans operated and lights came on – but nothing on the monitor. I changed monitors and leads – still the same.
Having spent a total of about 120 minutes in 4 sessions, either waiting or on the phone to PCS support (thankfully it is only 5p a minute from a landline!) the machine now has to go back.
This very early on, means that I am going to be using the customer support of PCS far sooner than I would have wished for. This will also help determine if my choice of PCS was the correct one over other computer manufacturers.
One aspect that I would appreciate verifying is the following:
In a previous bespoke build I had done some time ago with Carrera Computers (that is another story! They have also gone 'bust') allegedly the machine spent 5 days being soak tested.
I do not wish to come to the wrong conclusion, but could I be suffering as a result of a build spending insufficient time being tested?
At least I will now ‘test drive’ their support system.
Arrangements as left on Friday, is for me to ring them first thing on Tuesday (why do these things ALWAYS occur over a Bank holiday?) to find out if I were to deliver the machine there, that they could look and hopefully repair it there and then, with me able to come back with a ‘working’ machine. Under the circumstances, I thought that they would have contacted me first thing on Tuesday morning to tell me what their solution would be. Alternative to me taking it back, I have been told that if that is not possible they will arranged for SAME DAY collection and for it to then go into their system – probably away for about a week.
I will keep hoping that I’ll be able to include photographs of a ‘working’ machine shortly as I originally intended.
Will keep you posted of my experiences and PCS Support Test Drive.
Ian
I intended posting some detailed photos, however, my new computer that I spent ages trying to determine a specification for has turned into a dead, non-working machine within 24 hours of switching it on. I am sure that you do not wish to see photos of a dead beast.
The machine booted up fine initially. I did this quite a few times – in total about 40 to 50 times. I made no hardware changes. I did make one software change – I installed my Kaspersky instead of the trial Bullguard. The machine worked well and again I had turned it off and then on at least 20 times post that. All seemed to be well. I turned it off that night intending the next morning to spend the day transferring what I needed from my old (but working!) computer.
The next morning, turned the machine on. The fans operated and lights came on – but nothing on the monitor. I changed monitors and leads – still the same.
Having spent a total of about 120 minutes in 4 sessions, either waiting or on the phone to PCS support (thankfully it is only 5p a minute from a landline!) the machine now has to go back.
This very early on, means that I am going to be using the customer support of PCS far sooner than I would have wished for. This will also help determine if my choice of PCS was the correct one over other computer manufacturers.
One aspect that I would appreciate verifying is the following:
I delivered the case to them personally at 11:00 hours in the morning. The computer had been build by the end of that day. The next day it had gone in for testing – passed. It then went into QC that same day and was released that day to be dispatched the following morning. However, I was fortunately in a position to be able to personally pick it up. I therefore know that the handling of that machine was that of a new born baby - no courier problems this time!
For a machine to be built, tested and QC’d and readied for despatch in only some 14 to 16 working hours appears a bit fast for me. The question I ask and maybe someone from PCS would care to respond, is this enough time to soak test some fairly complex electronic components?
For a machine to be built, tested and QC’d and readied for despatch in only some 14 to 16 working hours appears a bit fast for me. The question I ask and maybe someone from PCS would care to respond, is this enough time to soak test some fairly complex electronic components?
In a previous bespoke build I had done some time ago with Carrera Computers (that is another story! They have also gone 'bust') allegedly the machine spent 5 days being soak tested.
I do not wish to come to the wrong conclusion, but could I be suffering as a result of a build spending insufficient time being tested?
At least I will now ‘test drive’ their support system.
Arrangements as left on Friday, is for me to ring them first thing on Tuesday (why do these things ALWAYS occur over a Bank holiday?) to find out if I were to deliver the machine there, that they could look and hopefully repair it there and then, with me able to come back with a ‘working’ machine. Under the circumstances, I thought that they would have contacted me first thing on Tuesday morning to tell me what their solution would be. Alternative to me taking it back, I have been told that if that is not possible they will arranged for SAME DAY collection and for it to then go into their system – probably away for about a week.
I will keep hoping that I’ll be able to include photographs of a ‘working’ machine shortly as I originally intended.
Will keep you posted of my experiences and PCS Support Test Drive.
Ian
haha hope its sorted soon mate