dead pixel

[liamdawe]

Okay so I think it's only one but its a pixel that is stuck on Red so yeah pretty sure it's dead, veeeery annoying since i've only had it since 21st June and very noticeable with anything dark on the screen, I purchased the 30day dead pixel garunteed do i arrange for a RMA?

Once my 30 day garuntee runs out what if it happens again?

 

[keynes]

Okay so I think it's only one but its a pixel that is stuck on Red so yeah pretty sure it's dead, veeeery annoying since i've only had it since 21st June and very noticeable with anything dark on the screen, I purchased the 30day dead pixel garunteed do i arrange for a RMA?

Once my 30 day garuntee runs out what if it happens again?

If you are under warranty I'd contact PCS to seek advice and if possible get an RMA. I found this from the T&C:
We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.

This is just part of the standard warranty offered (not covering dead pixel guarantee).

 

[liamdawe]

If you are under warranty I'd contact PCS to seek advice and if possible get an RMA. I found this from the T&C:
We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.

I purchased the extra dead pixel garuntee though. So i should be covered;

Dead Pixel Guarantee
Every notebook screen we supply complies with ISO-9241-302, 303, 305, 307:2008 with regards to pixel defects. However, the ISO standard allows for pixel defects and neither the manufacturer nor supplier can be held liable for defects that fall within the ISO standard.

Dead pixels can be frustrating, especially when you have bought an expensive high specification laptop. Therefore, in order to protect customers against a possible dead pixel we have created two very reasonably priced packages to protect against dead pixels.

Should you report a dead pixel within the specified time period on your chosen dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery charges are also included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.

The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement.

Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning.

 

[keynes]

purchased the extra dead pixel garuntee though. So i should be covered

I know you did
your question was Once my 30 day garuntee runs out what if it happens again?
Then We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels

Every notebook screen we supply complies with ISO-9241-302, 303, 305, 307:2008 with regards to pixel defects. However, the ISO standard allows for pixel defects and neither the manufacturer nor supplier can be held liable for defects that fall within the ISO standard.

My understanding from that is that the ISO standard allows for a certain amount of dead pixels to appear and does not make the retailer responsible for that.

 

[liamdawe]

Ahh didn't know which bit you where replying to heh.

That's a direct quote from their garuntee.

I have emailed their enquires email hopefully they won't take too long to respond.