CPU Fan Error preventing boot

[MrWilson]

Evening all,

Been a while since I’ve posted on here.

Having an issue with the PC I bought back in 2021

Case
FRACTAL DEFINE 7 BLACK QUIET MID-TOWER CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
2x16GB Crucial 3600MHZ
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
2nd M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PRO XT Hydro Series High Performance CPU Cooler

Change to: Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)

Went to boot it up and received an error beep and then a CPU Fan Error message. It won’t let me progress past the BIOS now.

Please could you recommend troubleshooting steps, thank you 🙂

 

[Martinr36]

Guess you've checked all the usual things, what was the beep code, good to see you here, even if unfortunately for the wrong reasons

 

[SpyderTracks]

Allo allo allo, hope the job's going ok?

You've got the Elite Capellix which comes with the commander core

This has 2 sides to it, one for fan inputs and one for RGB inputs. Check all those are connected properly.

There should also be a power line running from the commander core to the PSU to a SATA power connector, make sure that's inserted both to the SATA power end, and the line back to the PSU is correctly inserted.
There should also be a small USB header from the commander core onto a USB header on the board, check that's inserted ok

Then trace the pump line that traces onto the motherboard, either on the CPU_FAN header, or the AIO_PUMP header. Make sure that's inserted correctly

Have you updated the BIOS at all recently?

 

[MrWilson]

Thank you both! Quick reply as I’ve been out, still getting to grips with having a job and also somehow a social life too (allegedly) 😅

what was the beep code

One long beep followed by 4 short beeps, will try and dig manual out of the attic tomorrow.

You've got the Elite Capellix which comes with the commander core

This has 2 sides to it, one for fan inputs and one for RGB inputs. Check all those are connected properly.

There should also be a power line running from the commander core to the PSU to a SATA power connector, make sure that's inserted both to the SATA power end, and the line back to the PSU is correctly inserted.
There should also be a small USB header from the commander core onto a USB header on the board, check that's inserted ok

Then trace the pump line that traces onto the motherboard, either on the CPU_FAN header, or the AIO_PUMP header. Make sure that's inserted correctly

Have you updated the BIOS at all recently?

Thanks for this, will get stuck into it tomorrow after work.

I haven’t done updated the BIOS myself, whether it’s updated itself periodically is another question.

Appreciate the excellent advice as always, keep up the good work!

 

[MrWilson]

Controller looks in order, can’t see anything out of place.
Back on the BIOS screen temps are fine, around 40 degrees but the case fans are going at full chat which is significant as they’re normally barely noticeable.
Also not getting any RNG on boot with the cooler, and I don’t have iCue installed at the moment so not sure if that’s significant or if it suggests the controller is the issue here?
I seem to be creating more questions than answers, I’m much better at knowing what components work well together than diagnosing and fixing problems 😂

 

[TonyCarter]

It's because the controller is upside down

 

[TonyCarter]

Are those USB cables at the bottom of the photo being compromised when the side panel is on, as that's something that happened on mine when I had the very narrow 220T case?

 

[MrWilson]

It's because the controller is upside down

View attachment 40956

That did cross my mind, but I trust the PCS Build Team a lot more than I trust myself!

Are those USB cables at the bottom of the photo being compromised when the side panel is on, as that's something that happened on mine when I had the very narrow 220T case?

I don’t think so, I tried some boots with the side panels removed to see how that affected noise levels, and didn’t see any noticeable difference

 

[SpyderTracks]

That did cross my mind, but I trust the PCS Build Team a lot more than I trust myself!

I don’t think so, I tried some boots with the side panels removed to see how that affected noise levels, and didn’t see any noticeable difference

I would install icue as it will tell you pump speeds and if everything is being registered correctly.