Continuous loud beeping followed by shutdown?

de4life

Bronze Level Poster
Hi all,

I got an Ultrabook II from PCSpecialist a couple of months ago. For the most part it's been fine, but recently I've had some issues that I'm struggling to identify.

A few weeks ago the laptop, out of nowhere, started beeping really loudly. I mean smoke-alarm loud. I turned it off immediately assuming it was overloading or about to explode. I restarted it a few times and eventually it stopped doing it. I assumed it was a bizarre one off, but today it's started doing it again.

The laptop itself boots up fine. I'll be doing something in windows, when all of a sudden the loud beeping will start. I can stop it by muting the speakers, but ultimately once it starts beeping it will shut itself down.

My first thought was thermal shutdown, especially as we're in the midst of very warm weather here in the UK. I've checked the temp of the laptop whilst it's been beeping, however, and find that nothing is above 40C. My old laptop used to run regularly on 50C and above (not healthy for it, admittedly, but it managed). I'm not sure this beeping has anything to do with thermal issues. If I leave the laptop a few minutes and turn it back on, it runs fine - I'm typing this post on it and it's running no problem. There is nothing unusual going on whilst the computer is beeping either.

I've read that it could be faulty/badly fitted hardware such as a RAM stick, but would the laptop even load at all if that was the case? Would it run for potentially hours without beeping before suddenly deciding to beep and shut down?

Or is it just a faulty motherboard? I have a warranty but I really don't want to send it back already. It took long enough to get the damn thing to me, I don't want to have to wait weeks to get it back - but if the hardware is faulty or badly constructed I'd obviously do so. I don't know whether to just ignore these beeping issues and hope they go away, or get it sent back and looked at in case something causes potential damage.

If anyone has any ideas I'd be interested to hear them... I keep thinking it's thermal related but the laptop is not hot, to touch or according to the temperature measures, so it'd be confusing if that was the case :/
 

steaky360

Moderator
Moderator
You certainly shouldn't ignore the beeps. Its unusual that the laptop boots up (as you mentioned, PC's typically post 'beep' and if somethings amiss they'll have a differing beep code). Not too sure how it works with laptops. If you think its related to the temps, try to use it on a laptop cooler, or ensure its getting plenty of cool air and see if the problem dissipates. If its running at 50C or similar its most likely not a thermal problem though, laptop CPU's can operate at much higher temperatures.

Unless someone has a better idea you should probably give PCS a call tomorrow to discuss it with them and see if they've heard anything similar, they might give you further diagnostic type things to try.
 

de4life

Bronze Level Poster
You certainly shouldn't ignore the beeps. Its unusual that the laptop boots up (as you mentioned, PC's typically post 'beep' and if somethings amiss they'll have a differing beep code). Not too sure how it works with laptops. If you think its related to the temps, try to use it on a laptop cooler, or ensure its getting plenty of cool air and see if the problem dissipates. If its running at 50C or similar its most likely not a thermal problem though, laptop CPU's can operate at much higher temperatures.

Unless someone has a better idea you should probably give PCS a call tomorrow to discuss it with them and see if they've heard anything similar, they might give you further diagnostic type things to try.

I've worked out through some research that it's being caused by my power supply being plugged in when the battery is at 100%. Am not entirely sure how or why it's causing this beeping, though, so will definitely give PCS a call tomorrow!
 

steaky360

Moderator
Moderator
Hmmmmm thats really odd!

If you do get some response from PCS indicating why that might be the case I'd love to hear back if you could!
 

de4life

Bronze Level Poster
The guy I spoke to initially thought it was thermal related, but after I explained the issue further agreed it wasn't likely to be that. He spoke to the technical people who told him the motherboard needs to be replaced, so I'll have to book it in to be returned and fixed.

I find the whole thing to be very strange as I've had no performance issues whatsoever with the laptop, and no overheating either. It's possible that something is going on inside that I can't see, though, which will eventually cause the laptop to fail... so I'll have to send it back and hope it gets returned quickly!
 

WortonTech

Bronze Level Poster
The guy I spoke to initially thought it was thermal related, but after I explained the issue further agreed it wasn't likely to be that. He spoke to the technical people who told him the motherboard needs to be replaced, so I'll have to book it in to be returned and fixed.

I find the whole thing to be very strange as I've had no performance issues whatsoever with the laptop, and no overheating either. It's possible that something is going on inside that I can't see, though, which will eventually cause the laptop to fail... so I'll have to send it back and hope it gets returned quickly!

I have had this problem with my ultrabook II also. This seems to be related to a cooling problem on the mothterboard and the power to the fan not working.

Mine started doing this after 5 days. I have to turn it off, get some compressed air in the vent and then turn it back on and it works ok.

Let me know how you get on as this seems to be a common problem
 

de4life

Bronze Level Poster
I was told that it was a known problem on the motherboard model they are (or were?) using. There was no indication it was cooling related (the temp was never high enough to suggest that anyway) but the tech guys at PCS seemed a bit baffled by it to be honest. Nonetheless they replaced the motherboard and I've just got it back - it took 9 working days from them picking it up to today for it to be fixed.

My beeping sessions happened 4 weeks apart and completely at random so I'll have to assume everything is OK unless it happens again.
 
T

TheGeeza

Guest
Keep us posted. Would be interesting to know if it happens again.
 
Last edited by a moderator:

de4life

Bronze Level Poster
I'll update this thread should I have any further issues. In the meantime if anybody encounters the same problem I'd suggest sending it back to PCS and letting them replace the motherboard. Whatever the issue is, loud beeping and the laptop shutting itself down is never a good thing and what starts as an irritant could become a serious problem as time goes on.
 

WortonTech

Bronze Level Poster
Hi, I know this is an old thread but thought I would update.

My Ultrabook 2 was doing this some time ago but did not have these symptoms for a month or two until today. I booted the machine up 5 times and every time there was a bleeping sound followed by a shutdown.

I took off the bottom section of the laptop to expose the CPU fan and Memory and noticed that the CPU fan was stuck. Although it is a single sealed unit, inside of the module itself, the fan had become dislodged on the pivot it sat on and was unable to spin. So i had pressed down the fan and it "clicked" back into place again and then started to spin.

This is a little concerning due to the natural position of the laptop forces the fan to be in the position where gravity will force the fan to potentially come off its pivot again.

I will keep an eye on this and let you know if there is an update.

In the meantime, did you get any joy with your laptop ?
 

de4life

Bronze Level Poster
I'm fairly sure the fan wasn't the problem for me, as if I did certain things (take out the power cord and put the laptop into hibernation, then turn it on again) the beeping stopped. I can't rule it out but I do think it was simply a fault on the motherboard itself which was causing the machine to think something was wrong despite everything being OK.

Laptop has been absolutely fine since I got it returned with a new motherboard.
 

de4life

Bronze Level Poster
Just to update, 8 months later and the laptop is back for another RMA as it utterly died on me. Out of nowhere it started telling me a USB device was malfunctioning (there were no USB devices plugged in), then before I could start searching google to find out what the heck was going on, the laptop powered off and became a bland looking paperweight. No power, no life, nothing.

I decided to go with PC Specialist under the assumption a custom made laptop would be of higher quality than a retail store laptop. I've had more issues with this thing in 10 months than I had with either of my previous store bought laptops, which were with me 10 years combined (and i'm back to using my old HP now). Disappointed to say the least.
 

Xtrimchris

New member
Good All.
Am from Nigeria and I am having the same problem although my laptop is a Zinox System, it is assembled here in Nigeria. Guys am really confused as I have been fixing Laptop problems for quite a while now but I have never seen anything like this.

Please I need your help cos I have no Idea what or what not to try.
Thanks For your help​
 

starsky87

New member
My vortex started having the same problem Yesterday. I'm very upset because i bought My laptop only two years ago and I spent a lot of money to have a top spec laptop. Hope pcspecialist can fix My laptop fast because i need it to work.
 

NiroshB

Member
Hi,

I recently brought (03months ago) 15.6" Octane III basically fr doing 2d/3D Animation in windows 10 operating system,Howevr last week i had weird thing,Laptop fan spins at max (Continuous loud beeping) even when PC is turned off.Before that i update windows 10 & VGA Driver ( Usuay Auto updates both )Anyone had a clue.Please Respond.
Thanks.

Chassis & Display Octane Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache
Memory (RAM) 16GB HyperX IMPACT 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 1060 - 6.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st Hard Disk NOT REQUIRED
M.2 SSD Drive 512GB SAMSUNG SM961 M.2, PCIe NVMe (up to 3200MB/R, 1700MB/W)
DVD/BLU-RAY Drive NOT REQUIRED
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Power Supply 1 x 230W AC Adaptor
Power Cable 2 x 1 Metre UK Power Cable (Kettle Lead)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking GIGABIT LAN & WIRELESS INTEL® AC-8260 M.2 (867Mbps, 802.11AC) +
BLUETOOTH
USB Options 3 x USB 3.0 PORTS, 2 x USB 3.1 PORTS, 1 x USB 2.0 PORT
Battery 2 x Octane Series Battery Pack, 82WH (One Spare)
 
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