Computer turn it self off then on again.

[IrishTech]

I am still Not 100% sure what cost it yet but I have only got the PC a week now and that happen i know it nothing to do with overheating and i aint getting any error messages for the shut except the windows failed ths shut down correctly.

Its happen when i was playing a game still testing to see if it just this game or others. So far it only been Dragon age that has caused which is strange as i been played it the last couple of days no problem now today bang. Wonder if it could be the GPU but the fact i aint getting an error and the temptures are well below the danger levels I can't seem to think of what could cause it.

 

[IrishTech]

Just an update tried me other games 10 mins each nothing but i did push the power supply cord in more seemed a bit lose. Will try DAO again let it run for an hour or so and see if it happens.

 

[IrishTech]

Just an update tried me other games 10 mins each nothing but i did push the power supply cord in more seemed a bit lose. Will try DAO again let it run for an hour or so and see if it happens.

Still does it just as quick

Saying that i think it might be might graphics card since day one of the PC any time i play any game i hear this buzzing nosie Which i assume is coming from my GPU as the minute i close the game it stops

 

[IrishTech]

PC Dead now. tried to play cod it went and never came back i can turn it on but i see nothing and i don't hear the beep from the motherboard so i am thinking something went and the mother board died

 

[IrishTech]

And now she is back.............this is really getting annoying

 

[IrishTech]

Ok still on without playing a game now its time to try a game and see if it happens. I am leaning to a GPU issue as it could explain a few things. As i am hearing a buzzing noise when i play games and it crashed / restarted when i played the game. but i will see

 

[IrishTech]

Ok don't have a clue. I wish i did but the thing does it at random times when i am doing different things could downloading instaling a game removing a game and bang restart. Sometimes it will restart and not boot up for a few tries as if it can't get the mobo to boot up but everything is on as i can see the fans turning the PSU working and open the drives. other times it will boot up as if i told it to restart

 

[IrishTech]

OK so the pc is behaving like it gets over heated shuts down and won't start up for a while. the thing is i checked the temps 2 seconds before it shut down (talk about timing) my cpu was at 30 and my GPU 55 while in wow if that is overheating then it far to senstive. I am running out of ideas on what to test it with next when i get it up and running will be to check the memory.

 

[IrishTech]

Ok just to sum it all up because I am think it a faulty board now.

basically what happens is this I play from 20 seconds - 1 hour depending on what i am doing if it WoW 20 mins if it DAO is 30 sec - 5 mins. browsing or downloadiing anything between an hour checked the CPU anfd graphics temp well below overheat so wasn't that caused the computer to try and restart. I say try because of the following~

I get no post beep.What I do get 1 rear exhaust fan working fine along with the top extractor fan working which incidentally are connected to the motherboard and the front intake fan.So what does not work is the cpu fan which are also conected to the motherboard .my ati graphics card 6970 attached to mobo working fine i think (buzzing noise when i play games).The hard drive seems to spin fine and the disc drive opens up.
the only thing i havent tested is the memory but every seems to post a faulty mobo or cpu.

The thing is after an hour of waiting once it crashes the cpu will start up again (as if it over heated). But according to bios core temp was 29-31 so can't see that.

Looks like I will need to RMA the pc back but will check with support maybe they will think of something i didn't Again whish this happen friday thursday or wenesday heck even the day i got it tuesday would of been nice. NOT saturday as no help line

 

[pengipete]

Does it only have this switching-off problem with that one game?

I just Googled "Dragon Age Windows 7" and it seem that other people reported the same symptoms with W7 X64. You may want to check through a few of those - also, check the forums at Bioware (the game's authors) as there will no doubt be more help there. I had a quick look and there are some patches and updates mentioned in the stickies.

 

[IrishTech]

Does it only have this switching-off problem with that one game?

I just Googled "Dragon Age Windows 7" and it seem that other people reported the same symptoms with W7 X64. You may want to check through a few of those - also, check the forums at Bioware (the game's authors) as there will no doubt be more help there. I had a quick look and there are some patches and updates mentioned in the stickies.

First thing I thought of when it happen on Dragon age (But i already had the latest patch anyways) but then it started happening on other games and other things I was doing just taken longer. I thought it was a heating issue but I used cupid while I played and it was telling me your fine it 33 while graphics was at 58 and it still crashed I then decied to leave it for a few hours ( Pc wouldnt turn on for an hour after it crashed because it thought it over heated) came said I'll check the bios see what it says about my CPU according to it on boot my CPU is 60c so playing a game or anything will cause it to heat up quick and make it want to shut down. My room was cold I mean it about 12c here so a 60C boot up is very unlikely. espically when cupid was telling me my CPU was about 26 once windows loaded. So i started thinking it behaving like i am overheating the machine ill do a test ( disabled the cpu temp monitor on my bios and tested it for two hours playing WoW didn't want to try it with dragon age if I was wrong) cupid said my cpu got to 33 the highest but it never crashed once.

Now back on my laptop now doing this didn't want to push it as I want to do more research on this as I never heard of a faulty mobo cpu sensor.

Just incase your wondering

Dragon age would last about 10 mins before shut down
WOW 20 mins
browsing anything up to an hour.

I know my title is misleading but it did turn it self off and on at the start then started shuting down when i did anything might of made the snesor fualty when it forced a restart.

I will phone tech support to see what they say but if it is a fualty mobo sensor I think I'll get them to replace it as if i am really into a game I can't always check.

 

[pengipete]

By "cupid" do you mean the CPUID Hardware Monitor? If so, I don't trust it's temperature readings - another poster on this forum was reporting impossibly low temps when using that app. Having checked around, it seems to be reporting case temps as CPU temps on some systems.

Whatever settings you changed in BIOS - including disabling temperature readings - put them back to normal. If you've overlocked anything or changed any of the fan profiles in BIOS, you need to undo those changestoo. Use Coretemp to check your CPU temperatures - it's pretty-much the standard app for the job.

Amient temperatures will only aid cooling - the cores are not directly affected. As an analogy, a pan of water will still boil in a cold room - the heat source itself is unaffected. (Laws of thermodynamics - you can't add coldness - you can only remove heat). The core temperatures of CPUs are taken from sensors buried well inside the CPU package which is underneath a huge heatsink which, in turn, is inside a PC case that is also being warmed up by the electricity flowing through other components. As soon as the core heats up, the ambient temperature outside of the package will only make a small difference especially after the PC has been running for a few minutes.

 

[IrishTech]

By "cupid" do you mean the CPUID Hardware Monitor? If so, I don't trust it's temperature readings - another poster on this forum was reporting impossibly low temps when using that app. Having checked around, it seems to be reporting case temps as CPU temps on some systems.

Whatever settings you changed in BIOS - including disabling temperature readings - put them back to normal. If you've overlocked anything or changed any of the fan profiles in BIOS, you need to undo those changestoo. Use Coretemp to check your CPU temperatures - it's pretty-much the standard app for the job.

Amient temperatures will only aid cooling - the cores are not directly affected. As an analogy, a pan of water will still boil in a cold room - the heat source itself is unaffected. (Laws of thermodynamics - you can't add coldness - you can only remove heat). The core temperatures of CPUs are taken from sensors buried well inside the CPU package which is underneath a huge heatsink which, in turn, is inside a PC case that is also being warmed up by the electricity flowing through other components. As soon as the core heats up, the ambient temperature outside of the package will only make a small difference especially after the PC has been running for a few minutes.

Well I aint overlocking and the bios settings are the defualt settings PCS left them at the only difference i tempory disabled to cpu monitor one to see if it woud stop the force shut down and I used both CPUID and coretemp to get a reading on the cores I don't really trust software but when bios is telling me all my fans are working and I can see they are yet my CPU at 40C at boot up somethinnothing wrong with that so I put the bio back on.

I aint using the stock cooler I am using the SUPER QUIET 22dBA TRIPLE COPPER HEATPIPE CPU COOLER (£19)

UPDATE
It didn't crash with any game with bio set back to normal till I put DA on and my PSU made a high pitch squelling sound and restarted it self (sound familair) then knocked it self off like it over heated. the only reason i heard the sound was because i had no sound on but the second DA went on like rendering 3d objects it went.
Had to wait an hour before i could turn it back on and now is crashing as if it overheats when doing anything so think it could be the PSU

 

[PCS]

If your problem persists, please contact our call centre for further advice. We may need to have the computer back to repair/replace components if it's still failing.

 

[IrishTech]

So far so good the tech support suggested my avast was conflicting with the antivirus you guys instaled that i removed the 90 day free trial one so suggested i remove it I have done so no crash(So far) My only concern is now what Anti virus should i instal since avast was conflicting against one that i uninstaled

 

[leesmi]

If you online bank, your bank may supply free AV, Barclays for instance gives you Kaspersky for free...

 

[vanthus]

So far so good the tech support suggested my avast was conflicting with the antivirus you guys instaled that i removed the 90 day free trial one so suggested i remove it I have done so no crash(So far) My only concern is now what Anti virus should i instal since avast was conflicting against one that i uninstaled

You should be ok with avast now,sometimes you need to download uninstall removal tools to completely remove some antivirus programmes.I would recommend removing all antivirus programmes & Installing ms security essentials.

 

[Anthony.Ralph]

You should be ok with avast now,sometimes you need to download uninstall removal tools to completely remove some antivirus programmes.I would recommend removing all antivirus programmes & Installing ms security essentials.

FWIW I did just this over the weekend. I had been running Avast for some years and when MS Defender morphed into MSE I just let the two run side-by-side. Realising the potential for conflicts and speed diminution I decided to remove Avast, so far so good...

Anthony.