Clarify the "processing time" in the "my orders" section

[claval]

Edit: I've written "processing time" but I meant "production time".

I've order a new laptop this last friday and checking the summary I was very happy with the "production time" showing up a nifty "3 days"

Scrolling down I've read what the various "status" meant but it still is unclear to me what "production time" mean then.
Specifically, the "processing" is supposed to be "If your order status says Processing, this means that we have confirmed your payment and your order is now being prepared for production." which sound like just a sort of "paper writing" phase that should last the time needed to, I suppose, check if everything is in stock and prepare a document for the actual engineers to know what to assemble.

However it's tuesday today and it's still on "processing". Now, apart from my specific situation (it could be an overwhelming number of orders), that "production time" is misleading as it is and probably should be clarified. If it means "the expected time this stage will take" maybe a better wording would help.

 

[steaky360]

I'm not certain (its been a wee while since a last ordered a PC) but is it not just tracking how long its been since it was processed? Not sure if you took that today or not, but it has been 3 working days since 29th Nov?

IE you're order has been in 'production' for 3 working days?

EDIT: I guess this could just be a concidence and it has always said 3 days?

 

[SpyderTracks]

I'm not certain (its been a wee while since a last ordered a PC) but is it not just tracking how long its been since it was processed? Not sure if you took that today or not, but it has been 3 working days since 29th Nov?

IE you're order has been in 'production' for 3 working days?

This. It’s just a count of the process since order.

The longest stage is processing, that’s where it’s in the queue to be built.

Bear in mind you’ve ordered on the busiest weekend of the whole year, so it will take a while.

 

[claval]

I'm not certain (its been a wee while since a last ordered a PC) but is it not just tracking how long its been since it was processed? Not sure if you took that today or not, but it has been 3 working days since 29th Nov?

IE you're order has been in 'production' for 3 working days?

EDIT: I guess this could just be a concidence and it has always said 3 days?

It was saying 3 days since the very beginning. That's why the confusion.

This. It’s just a count of the process since order.

The longest stage is processing, that’s where it’s in the queue to be built.

Bear in mind you’ve ordered on the busiest weekend of the whole year, so it will take a while.

The diagram mention "pre-production" being the longest, hence the confusion for me.

Sorry, it's my first order from PC-Specialist and I'm also from another country (moved in uk only some years ago) so I'm a little antsy that something could go wrong

 

[steaky360]

I wouldn't worry, this is all perfectly normal. Once you're PC is in 'building' that is the next phase (and typically one of the fastest!).

EDIT: I've just looked back at my orders (its been a while....) but the last order I had showed 5 working days production, which is how long it took (I had fastrack) - so I'm still fairly confident that the production time is just a tracker rather than an estimate or anything like that.

 

[claval]

Just came back here to confirm, the amount increased to 4 days today (which match how many working days has passed since the order).

Still confused about why it was always 3 since the very first day but hey, at least it's clear what it indicates now

 

[SpyderTracks]

Just came back here to confirm, the amount increased to 4 days today (which match how many working days has passed since the order).

Still confused about why it was always 3 since the very first day but hey, at least it's clear what it indicates now

I think it starts at 3 as that’s the minimum they can achieve.

 

[kelstu]

mines been four "working days" at PROCESSING so far but they were closed for one of those as it was new years

 

[VenatoS]

mines been four "working days" at PROCESSING so far but they were closed for one of those as it was new years

9 working days here on pre-production.
I'm guessing it will be slower than usual due to Christmas break & New Year's
But hopefully I'm wrong 😳

 

[kelstu]

i am really impatient... they are quoting the end of next week for it to be done.. i have already deleted photos etc off my old laptop and downloaded programs i need to install on the new one!!

 

[VenatoS]

Aren't we all ha!
I still have everything to do before mine comes 😳
I'm not seeing an ETA for my PC?

 

[kelstu]

I haven’t got an ETA for mine.. online, I called them up and got it!

 

[claval]

I personally simply removed the HDD from my old laptop and as soon as I find that I need it, I'll install it in the new one.
In the meanwhile, an HDD cover with USB adaptor costs merely £10 or so on amazon.

If you can, I suggest doing the same for yours. Important documents should be backed to a cloud service anyway and if your HDD start getting old (you'll notice slowness in opening files, some file got corrupted) that's the time to buy a new HDD and copy over the content.
If you want to be safe, run a check on the disk once every while (6 months to 1 year depending on how much you use it) and keep it away from extreme high/low temps.

 

[kelstu]

Everything has been put both on the cloud and on external hdd, my husband is having my old laptop so unfortunately I can’t turn the old main hdd into an external hdd.

I have three hdds on the new laptop one 240gb and two 1tb. Mainly due to game playing and some games being over 100gb. There wasn’t the option for a two tb on my model

 

[VenatoS]

I'm not big on cloud storage, got trust issues 😂
I will probably just transfer the most important files to a USB or probable HDD and take one of my caviar black hdds out to my new PC and that should be enough. Then re-download everything else I need.

 

[claval]

I have three hdds on the new laptop one 240gb and two 1tb. Mainly due to game playing and some games being over 100gb. There wasn’t the option for a two tb on my model

It's fine. The main cons of having a huge single SSD/HDD is that if that get breaks up, you have everything gone. I myself bought mine with 2 x512GB SSD (budget constraint) instead of a single 1TB SSD because in case one of the two breaks down, I can use the other as fallback while I wait for a new one to be delivered. My only suggestion is to keep the docs on another disk/partition so you don't risk of having everything wiped out of you need to do an hard reset of the OS disk.

[OT]

I'm not big on cloud storage, got trust issues 😂

I get it and I shared those until I started working on cloud solutions myself. Even big companies (google) don't really care to "spy on you" for what matters. The worse that happens is that your files are scanned by natural language and ads engine. The former is used to train AI to speak/read better, the latter doesn't care of your memoire, it just look for brands/gadgets name so they can send aimed ADS your way.

To add to it, pretty much everything on the internet you should assume is available for companies / countries to scan for data. Your email? They are not gonna rob your bank account details but you can be sure they scan for ads/keywords/etc. This public forum? Web crawler are all over it. Whatsapp? Instagram? Reddit? same stuff. having trust issue as this point in time it's unfortunately like saying that you don't want to touch that slimy ball when you're up to the waist in the sewers. Just trade your data for what gives you a decent service. 10 years from now it will be better regulated, or we end up being in a Cyberpunk 2077 for real

The tolerance on the intrusion level is subjective of course, not here to say "it's fine" or "it's not fine", just giving some insight

[/OT]

 

[ubuysa]

It's fine. The main cons of having a huge single SSD/HDD is that if that get breaks up, you have everything gone. I myself bought mine with 2 x512GB SSD (budget constraint) instead of a single 1TB SSD because in case one of the two breaks down, I can use the other as fallback while I wait for a new one to be delivered. My only suggestion is to keep the docs on another disk/partition so you don't risk of having everything wiped out of you need to do an hard reset of the OS disk.

There are performance issues with a huge single drive too. Windows can have only one read/write operation in progress to a drive at a time. If you share one big drive between Windows and user data you'll suffer excessive queuing for the drive and thus poor performance. That's still the case even if you partition the drive.

Ideally you want as many physical drives as you have data access patterns so that there can be multiple read/write operations running concurrently. In the real world a decent compromise is to have two drives at minimum, one for Windows and programs the other for user data. Some applications recommend an additional drive as a scratch drive for exactly these reasons.

The key to good storage management and maximising storage performance is to understand your data. Spread high activity files across many drives for example, and don't mix very large active files on drives with very small active files.

A single drive is a performance bottleneck and is always best avoided. [emoji3]

Sent using Tapatalk

 

[kelstu]

I tend to have my documents on my laptop and have and auto backup function with OneDrive to backup every few days and then backup manually once every two weeks

 

[SpyderTracks]

I tend to have my documents on my laptop and have and auto backup function with OneDrive to backup every few days and then backup manually once every two weeks

I've used cloud storage for a while now, use mainly OneDrive and also dropbox occasionally and never had a problem.

I trust Microsoft, security wise, they've been very good at prevention.

 

[kelstu]

I have never had a problem with Microsoft either and I have tried a few I tried iCloud recently but it kept deleting my files, I formatted my laptop and it deleted all my files from their server as well! And yes they were all uploaded correctly!!