Blue screen on a new computer

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Ericburnard

Bronze Level Poster
So, after a month I have finally got my computer. It all worked fine, I diagnosed all of the windows updates, it went to install and restart and boom. Blue screen already.

I can get to the automatic repair screen but it just recycles to the blue screen every time I start up again.

Any help?
 
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Ericburnard

Bronze Level Poster
AMD Ryzen 9 3950X 16 Core CPU (3.5GHz-4.7GHz/73MB CACHE/AM4)

ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready!

64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)

11GB ASUS ROG STRIX GEFORCE RTX 2080 Ti - HDMI, DP

2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD

500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)


2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
 
ubuysa

ubuysa

The BSOD Doctor
Ericburnard said:
So, after a month I have finally got my computer. It all worked fine, I diagnosed all of the windows updates, it went to install and restart and boom. Blue screen already.
Click to expand...
I'm mot sure what you mean here. Are you saying that after you installed Windows updates it BSODs?

Were any of the updates drivers?

I can get to the automatic repair screen but it just recycles to the blue screen every time I start up again.

Any help?
Click to expand...
Do you mean the repair screen after booting the install media?

I would boot the install media and try uninstalling the updates with system restore. See whether it will boot then. At least we'll know where the problem lies. :)
 
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Ericburnard

Bronze Level Poster
No updates to the drivers yet. I had just downloaded the first of the wineries updates, it told me I needed to restart which I accepted and now whether it bits up I get the BSOD. After I get it twice it gives me the advanced start up options.

I've gone through all of those including uninstalling the latest updates which it wishy let me do. The last option I had was wipe and reinstall windows. I've left it to do that whilst I went for a walk.
 
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Ericburnard

Bronze Level Poster
Just got off the phone with PCS, very helpful and knowlagable guy. He sent me a link to make my own boot key to re install windows fresh and once that's done I can update the drivers.

He said that it was an unstable Windows update that broke the operating system. He recommended not updating Windows any more. 🤷‍♀️
 
ubuysa

ubuysa

The BSOD Doctor
Then I would check that nothing inside has comeoose in transit. Pop cards out and back in and check connectirs - especially motherboard connectors.
 
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Ericburnard

Bronze Level Poster
Got there in the end. Clean install of windows and tools not to install any of the updates. Currently reinstalling all of the drivers and programs again.
 
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Ericburnard

Bronze Level Poster
Grumpywurzel said:
This cant be right, advice from PCS not to install ANY windows updates??? Surely you need a stable environment before you start installing programs?
Click to expand...

He said that it would have been an unstable update that caused it to not to install the updates correctly and that caused Windows to not be able to boot up. Hence having to reinstall windows from scratch.
 
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Ericburnard

Bronze Level Poster
I asked him if I should not instal the updates and he said not to. But now you're making me doubt my memory :/
 
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Grumpywurzel

Bright Spark
Normally the advice is- Clean install - run windows update till there is none to do and then finally install your own programs. If you dont you could have a vulnerable system plus it just wont be running correctly
 
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Ericburnard

Bronze Level Poster
Grumpywurzel said:
Normally the advice is- Clean install - run windows update till there is none to do and then finally install your own programs. If you dont you could have a vulnerable system plus it just wont be running correctly
Click to expand...

ugh, I really don't want to risk having to reinstall windows again. I guess I should though.
 
ubuysa

ubuysa

The BSOD Doctor
Grumpywurzel said:
Normally the advice is- Clean install - run windows update till there is none to do and then finally install your own programs. If you dont you could have a vulnerable system plus it just wont be running correctly
Click to expand...
And so it is, but the OP reported a good PC until he installed updates. In that situation it makes complete sense not to install any updates until you've confirmed that it's working with vanilla Windows.
 
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