Today my PC decided to lock up, so I hit the restart button and after that it hasn't booted. Or rather it is stuck in a constant reboot loop, at least according to the boot lights on the MB. It cycles about every 20-30 seconds. It displays nothing at all on the monitor whatsoever while trying to boot, I've checked the monitor with a laptop and it displays through that, so I don't think it's the monitor. I've tried booting it without any connections. I can't get it into Safe Mode (I gather this isn't a thing with Windows 10 and super fast SSD's, or it was disabled when shipped), it won't go into the automatic recovery mode after a few boot cycles. Although I'm confused which key you're supposed to spam to get safe mode, F5 right?
I've tried connecting the monitor to the onboard with an HDMI instead of the DP to the dedicated graphics, nada.
I tried using a Linux boot USB to see if it would at least pick up from that, nada. In the process of making a Windows reinstall USB but then I'll need to get access the USB, which if I gather right means spamming F8 to select boot option, but if it puts nothing on the screen, er....
At a total loss, no idea if this is hardware or software. All the fans are working, PC is clean, internal connections look solid but I don't want to start fiddling with pulling RAM etc yet. Currently on hold (for an hour) to PCS.
This is the system, about six months old now. Any and all help appreciated.
I've tried connecting the monitor to the onboard with an HDMI instead of the DP to the dedicated graphics, nada.
I tried using a Linux boot USB to see if it would at least pick up from that, nada. In the process of making a Windows reinstall USB but then I'll need to get access the USB, which if I gather right means spamming F8 to select boot option, but if it puts nothing on the screen, er....
At a total loss, no idea if this is hardware or software. All the fans are working, PC is clean, internal connections look solid but I don't want to start fiddling with pulling RAM etc yet. Currently on hold (for an hour) to PCS.
This is the system, about six months old now. Any and all help appreciated.
| Case | CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE |
| Processor (CPU) | AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4) |
| Motherboard | ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready! |
| Memory (RAM) | 16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB) |
| Graphics Card | 8GB AMD RADEON™ RX 5700 - HDMI, DP - DX® 12 |
| 1st Storage Drive | 1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE |
| 2nd Storage Drive | NONE |
| 1st M.2 SSD Drive | 500GB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 2500MB/W) |
| DVD/BLU-RAY Drive | NOT REQUIRED |
| Power Supply | CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET |
| Power Cable | 1 x 1 Metre European Power Cable (Kettle Lead) |
| Processor Cooling | STANDARD AMD CPU COOLER
|
| Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
| Extra Case Fans | 2x 120mm Black Case Fan (configured to extract from rear/roof) |
| Sound Card | ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) |
| Wireless/Wired Networking | WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD |
| USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
| Operating System | Windows 10 Home 64 Bit - inc. Single Licence |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required) |
