Black screen of death

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pcpower

Bronze Level Poster
I am writing this on my laptop.

My desktop pc is over a year old and it cost me over £3000 which I got from here.

I have tryed all the F8 advanced boot options and that did not get me in to save moded only the BLACK SCREEN OF DEATH.

Plus I cant get in to ASUS SABERTOOTH Z77: USB 3.0, SATA 6.0GB/s, THERMAL ARMOR Bios to run a boot CD - USB stick. I keep clicking DEL and still it wont work. I could get in the Bios hours agos but now what ever key i press on my keyboard, it wont run ASUS SABERTOOTH Bios

Ive spends hours looking webpages and youtubes vids trying to fix this problem and plus I downloaded Hiren’s BootCD and Kaspersky Rescue Disk 10 but cant run them so I give up.

So I am going to ring PC Specialist and ask them to fix my PC.

Ive got
2 x Hard Drive Data Recovery Service - Protect 2 Hard Drives Against Failure (£55)

3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour) (£135)

So I am pretty much covered.
 
ubuysa

ubuysa

The BSOD Doctor
Sad news, but it really sounds like a hardware issue in which case only PCS can fix it.

Do let us know what they find, it might help others. :)
 
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pcpower

Bronze Level Poster
Thanks and I tell PCS I want some upgrades as well.

Could someone tell me please when some times I play WOW my Frame Rate drops below 30FPS and once the was a big raid my frame rate was below 10, but nearly all the time my frame rate stays over 50FPS.

It cant be the Motherboard - CPU - RAM - GPU, because Ive got alot of horse power.

Case
COOLERMASTER COSMOS 2 ULTRA TOWER (You got no Ideal how big this case is, It so big it wont fit under my desk and it's nearly as tall as my desk. It's so heavy I cant lift it. This case should have made to have wheels, because to move it you got to drag it cross the floor, But it looks like a very big powerfull BAD ASS and I love that about it, but now my big powerfull BAD ASS is now a over £3000 big PAPER WEIGHT.)

Processor (CPU)
Intel® Core™i7 Quad Core Processor i7-3770K (3.5GHz) 8MB Cache

Motherboard
ASUS® SABERTOOTH Z77: USB 3.0, SATA 6.0GB/s, THERMAL ARMOR

Memory (RAM)
16GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (4 x 4GB KIT)

Graphics Card
4GB NVIDIA GEFORCE GTX 690 DUAL GPU - 3 x DVI-I, 1 x mDP

The only thing I can think is, It might be the Hard Disk causeing the BOTTLE NECK and to cause WOW to become slow some times.

600GB VELOCIRAPTOR WD6000HLHX, SATA 6-Gb/s, 32MB CACHE (10,000rpm)

SSD CACHE DRIVE
20GB INTEL® SSD 313 SERIES - SLC CACHE DRIVE FOR SYSTEM / 1st HDD
 
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pcpower

Bronze Level Poster
They told me there is something wrong with 600GB VELOCIRAPTOR WD6000HLHX, SATA 6-Gb/s, 32MB CACHE (10,000rpm). It not booting up as the main drive for some reason.
 
R

robnew

Bronze Level Poster
Just to check for troubleshooting, have you tested the computer on another display screen, and with another display (VGA, HDMI etc) cable, could be that that may be contributing to the problem.
 
S

Seffrid

Member
Have you installed the August set of Windows updates? If so, and especially if you are using Windows 7, it could be due to the update KB2859537 which has caused a lot of problems including stopping computers from booting up properly. If you can somehow get to the point where you can uninstall that update it may restore things to normal. However, reaching that point is obviously a problem. There are a lot of comments on this particular update on the Microsoft forums.
 
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pcpower

Bronze Level Poster
No I did not test the PC with another display screen. I dont think that is the problem because PC Specialist has got my PC and I think they are useing different display screen as mine.

On windows updates, It's always on AUTOMATICALLY. So Windows did install the August set of Windows updates.

My laptop which I am on now has got Windows 7 64bit. I only use my laptop when my main PC is broken, just like now. So when I dont use my laptop it is not hook up on the internet, so my laptop did not intstalled the Update KB2859537 and my laptop dont have any problems booting up.
 
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pcpower

Bronze Level Poster
I just have checked my emails and PC Specialist has send me a email saying

"The HDD has failed, data backup has been performed but the boot sector is corrupt. I have saved all the users documents photos,videos and desktop data. We cant guarantee that all data has been recovered.

The HDD will now be sent to WD for warranty replacement. ETA 10-12 working days"

I just phoned PC Specialist and they said they could not save all my data like my programs files.

I made a backup of my programs files months agos.

I firsted got my real PC in 1998. So in 15 years, ive had 5 PC's and this is the first time I had a hard drive failed on me and this is my second hardware which that failed on me. My number 3 PC which I got in 2004 which the motherboard blew up in 2009 or 2010, so I had that PC for 5 to 6 years and I think that's is pretty good and none of the hard drives in that PC failed on me in those's 5 or 6 years which I had that PC.

All my 5 PC's and my laptop I got from a PC shops and 3 of my PC's was PACKARD BELL and my laptop is HP and I dont know the brand my first PC that I got in 1998 and the PC which I had for 5 or 6 years was PACKARD BELL. It just show you PACKARD BELL PC's was better to me than the one which was made by PC Specialist which failled on me in over a year.

I am not very happy with PC Specialist because I thought my PC will last just as long as my PACKARD BELL PC did with no hardware problems.

When my 3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour) What do I do when it the Warranty run's out. Can I buy another Warranty from PC Specialist?.
 
vanthus

vanthus

Member Resting in Peace
Any hard drive can fail at any time,it's just your luck really,personally I've had quite a few hard drives fail on me,once within 3 months.
PCS,or any other builders have no control over how long any component will last.
 
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Rakk

Rakk

The Awesome
Moderator
pcpower said:
I am not very happy with PC Specialist because I thought my PC will last just as long as my PACKARD BELL PC did with no hardware problems.
Click to expand...
Unfortunately hard drives can and will go at any point, the guy who sits opposite me at work had his hard drive go on his work machine last week - that machine was a Dell (so a well known brand) and its about a year old, whereas the hard drive from my 6-year old PCS machine still works fine.
Doesn't matter who supplies the machine, the hard drive can theoretically fail at any point, most don't but some always will and you've been unlucky to be one of them that has :(

pcpower said:
When my 3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour) What do I do when it the Warranty run's out. Can I buy another Warranty from PC Specialist?.
Click to expand...
I do not believe PCS offer an extended warranty after 3 years, most places would not offer more than 3 years warranty on PC parts - at least not unless it costs more than it would be to just repace the thing anyway.
 
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Boozad

Boozad

Prolific Poster
pcpower said:
I am not very happy with PC Specialist because I thought my PC will last just as long as my PACKARD BELL PC did with no hardware problems.
Click to expand...

You're not happy with PCS because a third party's piece of hardware failed?
 
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pcpower

Bronze Level Poster
Rakk said:
I do not believe PCS offer an extended warranty after 3 years, most places would not offer more than 3 years warranty on PC parts - at least not unless it costs more than it would be to just repace the thing anyway.
Click to expand...

Thanks for the info

Yes I have been unlucky, but I think ive been lucky as well because in all the 15 years ive had PC's I had not one hard drive failed on me, Plus I got 2 External hard drives which are about 5 years old and they still works.

PCS told me on the phone that the hard drive is going to be sent off to Western Digital to be fixed. If the cant fix it they will replace it, but Western Digital cant give me another one of 600GB VELOCIRAPTOR WD6000HLHX, SATA 6-Gb/s, 32MB CACHE (10,000rpm) because Ive just looked at there website and there dont make 600GB VELOCIRAPTOR WD6000HLHX, SATA 6-Gb/s, 32MB CACHE (10,000rpm) that kind of hard drive no more.

Here is the link to prove it http://www.wdc.com/en/products/products.aspx?id=20

When you click on the link and when you are on that paged, Click on Specifications.
 
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