Rhiannon_B
New member
Hi, I’m hoping somebody will be able to help me narrow down a problem.
Quite a while ago, my desktop (bought from here in 2022) turned off unexpectedly in the middle of a windows update. It would then only open BIOS when I turned it on and sometimes under Boot Priority it would say “Windows Boot Manager (M.2_1: Samsung SSD 970 EVO Plus 1TB) (1000.2GB) and sometimes it was blank. I tried reinstalling windows, but it wouldn’t recognise the drive and on the few occasions it did, it said it can’t write to any of the partitions.
I tried to contact a repair technician and they said they didn’t repair custom gaming PCs unless they built them themselves, so I thought I’d try myself.
My guess is that I need to buy a new M.2 SSD Drive but it looks like a tricky thing to locate and replace. Before I go trying to work out where it is and how to do it, is there anything I should try first? I tried to replace the 1st storage drive (on the off chance) as that looked a lot easier to replace, but unsurprisingly it didn’t do anything to help.
Specs:
Case
COOLERMASTER MASTERBOX TD500 MESH ARGB GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Quite a while ago, my desktop (bought from here in 2022) turned off unexpectedly in the middle of a windows update. It would then only open BIOS when I turned it on and sometimes under Boot Priority it would say “Windows Boot Manager (M.2_1: Samsung SSD 970 EVO Plus 1TB) (1000.2GB) and sometimes it was blank. I tried reinstalling windows, but it wouldn’t recognise the drive and on the few occasions it did, it said it can’t write to any of the partitions.
I tried to contact a repair technician and they said they didn’t repair custom gaming PCs unless they built them themselves, so I thought I’d try myself.
My guess is that I need to buy a new M.2 SSD Drive but it looks like a tricky thing to locate and replace. Before I go trying to work out where it is and how to do it, is there anything I should try first? I tried to replace the 1st storage drive (on the off chance) as that looked a lot easier to replace, but unsurprisingly it didn’t do anything to help.
Specs:
Case
COOLERMASTER MASTERBOX TD500 MESH ARGB GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account