2080ti seems to have conked out

C

Chibble

Bronze Level Poster
I have a 2080ti installed and I've had a few issues with directx crashes while playing FF14. I disabled some of the graphics-based features of Chrome (suggestion I found on line) and that seemed to help, but then I crashed out this morning playing Anthem (long message saying the graphics card had been removed/become non responsive). Suggestion online was to check for an updated driver, so I did (using Geforce Experience). I tried to install the latest driver but the install failed. I uninstalled my driver and tried to install it via the download from the Nvidia site, install failed. I used DDU in safe mode to fully uninstall my drivers, then tried to reinstall - install failed. I reset my system using a restore point from five days ago, before I had any issues, then tried to open geforce experience - won't open. Tried to install the new driver, install failed. At this point I have no idea what to do. I've tried so many things, I've tried stopping/starting Nvidia services in the services.msc menu, uninstalling earlier drivers, disabling antivirus, etc. Nothing is working. My computer can see the graphics card I just can't do anything to update it. For some reaosn when I start the installer for the driver I don't even get the option for a clean install, it goes from scanning my system to immediately saying "install failed" without giving me any options for a clean install. When I right-click on my desktop no Nvidia control panel option appears and when I try and go into it via the control panel is just doesn't open, as if it doesn't exist.

Any help would be hugely appreciated, I've posted this on the Nvidia forum as well and am being told this is the result of a defective graphics card?
 
SpyderTracks

SpyderTracks

We love you Ukraine
It could be the gpu, BUT, this is worth checking on your system:

there was a recent windows update that screwed drivers for some people, worth checking if that KB update is installed and uninstall it:

www.techradar.com

New Windows 10 driver problem could be the most serious yet – here’s how to fix it

Microsoft warns of problems installing drivers
www.techradar.com www.techradar.com

If it is there uninstall the KB, then uninstall your current drivers again with DDU, then reboot and try the latest nvidia, if they still won’t install, try the previous set.
 
C

Chibble

Bronze Level Poster
Hi, thanks so much for responding. I've tried to find the "core isolation details" option under security but it doesn't seem to exist for me. I'm not sure which update KB exactly this article is referring to either so I can't figure out if I have it installed.
 
SpyderTracks

SpyderTracks

We love you Ukraine
CJStevens said:
Hi, thanks so much for responding. I've tried to find the "core isolation details" option under security but it doesn't seem to exist for me. I'm not sure which update KB exactly this article is referring to either so I can't figure out if I have it installed.
Click to expand...
So if you just click on the windows start button, then type "Device Security", open that and you should immediately see the Core isolation details toggle, just make sure it's switched off.

Sorry, I assumed it was due to a KB update, but it's not, or perhaps a previous KB accidentally enabled it for some people.
 
C

Chibble

Bronze Level Poster
Hopefully this is what you were after:

Case
COOLERMASTER MASTERCASE H500M GAMING CASE
Processor (CPU)
AMD Ryzen 9 3950X 16 Core CPU (3.5GHz-4.7GHz/73MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card
11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
12TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 256MB CACHE
2nd Storage Drive
4TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


----------

I'm just using the system as it arrived from PCSpecialist, haven't changed the windows install or anything. I've had some big issues with it so far though - it stopped responding like a day after I got it and I ended up having to take the cmos (I think?) battery on the motherboard out, wait 15 mins and put it back in again because the system was failing to post (was advised to do this by someone at PCSpecialist, he walked me through it). Have had multiple directx crashes too. :/
 
C

Chibble

Bronze Level Poster
Also I took a scattergun approach and uninstalled a few of my most recent windows updates and geforce experience installed and I've managed to update my graphics driver! So huge thanks for that, but do you think there's a bigger issue with the system?
 
SpyderTracks

SpyderTracks

We love you Ukraine
CJStevens said:
Also I took a scattergun approach and uninstalled a few of my most recent windows updates and geforce experience installed and I've managed to update my graphics driver! So huge thanks for that, but do you think there's a bigger issue with the system?
Click to expand...
Well, that's good you've got the GPU driver installed, but something isn't right on that windows installation.....

Have you run all windows updates?
 
C

Chibble

Bronze Level Poster
Yes it said I was up to date before I removed a bunch of the KB updates. Shall I have another go and see if the security setting shows up?

Ah, thank you! I went very overboard because A) I have no idea how any of this works and most of my googling took me to "enthusiastic" websites meaning I went way further than I needed and B) I hate upgrading, my last gaming PC was purchased in 2013 and it stayed exactly as it was from day 1. I'm hopeful this build, provided it works, future-proofs me for a bit so I don't have to worry about upgrades for quite a while.
 
SpyderTracks

SpyderTracks

We love you Ukraine
CJStevens said:
Yes it said I was up to date before I removed a bunch of the KB updates. Shall I have another go and see if the security setting shows up?

Ah, thank you! I went very overboard because A) I have no idea how any of this works and most of my googling took me to "enthusiastic" websites meaning I went way further than I needed and B) I hate upgrading, my last gaming PC was purchased in 2013 and it stayed exactly as it was from day 1. I'm hopeful this build, provided it works, future-proofs me for a bit so I don't have to worry about upgrades for quite a while.
Click to expand...
What monitor are you pairing it with?

Have you installed any driver updater type programs?

what antivirus are you running?
 
C

Chibble

Bronze Level Poster
I've got two monitors, one is a cheap Asus one, 60mhz refresh rate mainly for messing around in browsers while gaming. Main monitor is a bit of a cheapout too - LG Ultragear 27GL83A-B. Lowest price Gsync-compatible monitor I could find with some otherwise good reviews. WIll need to update the main monitor eventually but will hold off a bit for a price drop.

Only driver updater I've got installed would be Geforce Experience, solely for the Nvidia drivers. Otherwise everything else is just running whatever drivers they downloaded when plugged in... as far as I know.

I have malwarebytes premium right now, moved over from hitmanpro plus.
 
C

Chibble

Bronze Level Poster
I redownloaded the windows updates I uninstalled but my device security screen still looks the same. Will I need to reinstall windows do you think?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Ok, so it's possible that secure boot is disabled in the BIOS which is possibly why that setting isn't showing in the device security screen.

Can you just boot into the bios by going to windows settings / Update and Security / Recovery / advanced startup, then choose to do UEFI boot, that should load into the BIOS.

In there we want to find "Boot Menu" and see if secure boot is enabled.
 
C

Chibble

Bronze Level Poster
Options are:
[Windows UEFI mode]: Execute the Microsoft secure boot check. Only select this option when booting on Windows UEFI mode or
other Microsoft secure boot compliant operating systems.

(Other OS): Select this option to get the optimized functions when booting on Windows non-UEFI mode and Microsoft secure boot
non-compliant operating systems.

*The Microsoft secure boot can only function properly on Windows UEFI mode.
 
SpyderTracks

SpyderTracks

We love you Ukraine
CJStevens said:
Options are:
[Windows UEFI mode]: Execute the Microsoft secure boot check. Only select this option when booting on Windows UEFI mode or
other Microsoft secure boot compliant operating systems.

(Other OS): Select this option to get the optimized functions when booting on Windows non-UEFI mode and Microsoft secure boot
non-compliant operating systems.

*The Microsoft secure boot can only function properly on Windows UEFI mode.
Click to expand...
Ah, I think that's why then, windows has been installed without UEFI enabled and I think that's a requirement for security settings in windows.

That's not a big issue, just wanted to know why that toggle wasn't available.

Ideally, you'd want to switch that BIOS setting to UEFI mode, but then you'd have to reinstall windows from scratch I believe as it's unlikely to boot a windows installation that's not setup for UEFI.

Maybe the next time you choose to reinstall windows, it may be worth enabling that to UEFI first and then installing.
 
C

Chibble

Bronze Level Poster
Ok, I gave it a go anyway and got this:
https://imgur.com/TaZ5LWX

So I assume this is sort of a half-way point between having it on and off? No toggles but it does seem to note that secure boot is enabled. Is it weird PCspecialist wouldn't have UEFI enabled from the original install?
 
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