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Hi All - Thanks for your help and guidance throughout this problem. It’s now Day 4 and I’m waiting on PCS to reply back to me with their next steps. In the meantime, should I be considering RMA of the PC or RMA of just the GPU to swap out?

It wouldn’t be the RAM would it? I just find it weird how the RGB for both sticks either turns off or goes solid white (when the rest of the system remains unchanged). I have reseated these anyway

Unfortunately - regardless of DDU and reseating the graphics card, the PC still crashes to a black screen and eventually restarts. I will do a clean install of Windows but I’m now more certain the GPU is faulty?

This is a great analysis and I’m in a way glad that it’s pointing to the graphics card as other checks have leant towards this too. I’ve already done DDU of the graphics card but I’ll do it again, but as you state, to see if that helps. I’ve been in touch with PCS outside of this, and they’ve...

Yes - took me a while to find it on their website but I used the Uninstall Tool directly from ASUS. PC still crashing without Armoury so unlikely to have been caused by that problem

Yeah I used the official one as I caught your reply before using Revo. Ah a clean install - that was the last option on my list but if needs must… I’ll wait for a response back re my system files, and then go ahead

Hi @SpyderTracks Since uninstalling armoury crate, after a reboot, the PC instantly black screens and this is probably the first time it’s done this so quickly. Can you see any correlation with this or is it pure coincidence. I have set a system restore point prior to uninstall so can always...

Hi @ubuysa All files are uploaded here: https://1drv.ms/f/s!AhrHxivT9qvcn0fIrUuyyFA5kf-i?e=PfxcBA System Event Logs Application Event Logs Kernel Dump Files Minidump Files System Information Driver Information Happy to provide anything else / try new solutions! Thanks Dan

Yeah Norton went literally Day 1, via the official uninstaller.

Optional Updates page basically just says “There are no optional updates available at this time”. I’ve forced a check for updates, still the same. AV as in Anti-Virus? Using the default Microsoft Defender. Or AV as in Audio-Visual? Samsung QN90B TV output to SteelSeries Arctis Nova Pro headset...

Mainly from the Reddit threads of people dealing with the same issue plus the fact I’ve tried *so much* from a software perspective and even BIOS tweaks, where everything I’ve done has had no impact whatsoever. I’m still getting black screen into PC restart crashes with the GPU RGB colour...

I have tried reseating the RAM etc., as well as checking for loose connections and done all the relevant updates. It’s very weird because first few days of having the PC it was absolutely fine, it’s only the last couple of days where the game crashes have occurred. I might have to just send...

Nope haven’t touch any settings or made any adjustments - I’ve received the PC as is early last week and now it’s randomly crashing.

Hi All Had my new PC for a few days now and over the last 48 hours, it will randomly crash whether in the middle of a game or just casually browsing. To give you an idea of what the PC contains, here are some of the specs… CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE - WHITE AMD Ryzen 7...

Thank you for this - this has helped a lot! Regarding the cooling and your concerns with the graphics card and case, would you recommend that I opt for a different case to help with the cooling - I don’t want to end up with issues a few months down the line if I can sort it now. Tbh, how the...

Thanks both - I have pasted the entire specification in my first post. Yes - you can certainly tell I’ve never left the console group so forgive my basic knowledge ha! Monitor wise I was just going to hook it up to my QN90B for now (due to space limitations) but in the future I may look to...

Hi Everyone I’ve been console gaming for years now and I’ve finally made the decision to give PC gaming a go considering there’s a bit more freedom and significant visual differences. However, my understanding of PC components is very limited specifically when it comes to “is this overkill for...