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I haven't contacted them yet so that's probably what it is, I'll do that next. Thanks for your help

Thanks for responding. No I am on Windows 11

Chassis & Display Elimina Pro Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo) Memory (RAM) 8GB Corsair 2400MHz SODIMM DDR4 (2 x 4GB) Graphics Card NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6...