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Yes, strange. When I got it only the first M.2 was formatted with Windows. The second was showing but needed to be formatted. Which I did. Then I started installing softwares and copying files on both drives. I restarted the laptop a few times between software installations. All good. then the...

If I recall in your first post you were saying there had been quite a few reports of this issue. How come they not know while you do. It's their job, they should know better. I ordered this PC for a specific job so we could finish on time and instead I can't use the laptop till whenever they...

Both drives showed the first day I got the laptop. If that was a motherboard issues why would it have worked at all the first day? Not saying it's not the case, just seems odd.

This is even worse. If they knew but still choose to sell it this way.

If that's the issue how come they are still selling this kind of configuration. Competitors are also offering 2 x M.2 options. I am assuming they would let us know if that was the case, especially since they are suposed to test the laptop before sending.

Finally got an answer, 48 hours later, from tech support telling me to open the laptop, take out the M.2 and replace it. Which I had already done. So I immediately replied telling them again it was not working but no more answer and now it's the weekend, so I won't hear from them before next...

Tried to call them as my message to tech support is still UNREAD. Their 0333 011 7000 is somehow unobtainable. Tried to call from 3 different phones... Frustrated by how things have been going so far.

Haven't tried adjusting screen brightness, will check and report.

I still haven't heard back from PC.

Yes, they are.

Thanks for your swift reply Ubuysa. I took the drive out and replaced it, still not showing/working. Likely a bad drive I suppose. Hopefully I'll hear from tech support tomorrow morning.

I just received my NOVA laptop yesterday. Everything seemed fine yesterday evening but this morning the second M.2 Drive (1 TB Samsung EVO Plus) is not showing/working anymore. It's also not showing in DISK MANAGEMENT as well. Quite frustrating as this laptop is needed for an ongoing VFX...

Chassis & Display Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4) Memory (RAM) 64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB) Graphics Card NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM -...