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Just for reference, this was the last email I received, the second to say that its safe and wont damage the laptop: Hello J...., Sure my colleague has already checked with the relevant team and I have also doubled checked with relevant team and they confirmed that it’s normal for that...

today I will apply the settings in speedFan you suggested and see how it performs. After questioning their response about it being a design feature, the once again confirmed it this chassis is built for those temps. Last night I played a graphically demanding game for an hour or so without...

ok, when setting the temp, is that the desired I want to set to 85 or the warning? sorry if that's a dumb question

Thank you, I will give speed fan a try. oddly I gave afterburner a go but the options to adjust the fans was greyed out. I'll post if this works.

I will keep on at them via email, ive dealt with 4 different people today. one even suggested installing a program that he has no experience or knowledge of. Alarm bells started ringing at that point. since your reply to my last I have emailed challenging the whole "its designed for it". I don't...

Right so after 3 or 4 calls to PC specialist, one where the guy took control remotely to check the system etc, the laptop was bench tested using some software he recommended and the feedback was that its performing well and as expected. The fans still didn't pick up even at temps of 94 degrees...

Thank you for such a rapid response, thought that may be the case. I will give them a call tomorrow. I'll post here should I get a resolve. thanks again

Hi there, Im new to pc gaming and recently purchased the Optimus XI Pro, it works great but theres one thing bugging me, temperatures when playing games have gotten as high as 94 degrees. I expect it to get hot but the fans don't increase with the heat. I have to manually boost the fan using...