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trying to compress!

Morning everyone - I thought it might be mannerly for me to bring you all up to date with the situation regarding the PC delivery I received over a week ago, added with the (missing) second PC which arrived Tuesday, a week later. I have received replies from PC Specialist all at least 48 hours...

Waiting is all it seems I have the power to do - tomorrow is another day, and lets hope a more illuminating one!

Again, everyone - my issue remains with the supplier, PCSpecialist, and the nature of packaging that has been used - or not in this case. And the fact that 8 hours on, they cannot even tell me if both PCs should have been in the damaged package - or even if both were despatched. I have paid in...

Interesting poll, thanks. I don't think any courier could have delivered this PC in one piece given the completely unfit for purpose cardboard box that has been used, and in response to me the customer having to chase the courier - to quote the article, as I believed to be the case - I don't...

photos are all too large to attach - will be posting on our website and also on social media and will link you to those when we do, thanks

HI Feargal - I think I will follow up what you are suggesting - the whole episode has resulted in a loss of faith in the company overall I must admit.

HI Feargal - we are almost in the same situation - except one of our two PCs have arrived, and is in a very sorry damaged and unusable state. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. Really concerning when the PC Specialist staff was not even...

thanks again for that - I have also contacted the courier, and have covered every step we can to have this all logged and resolved. What really concerns though is that when I did get through to Specialist the guy on the call - who was able to find our order number and verify the order - was not...

thanks - I have phoned them, sat on the line as you would expect, and am still waiting for a reply to the email I was given. To wait 3 - 5 days with an issue of a broken PC on delivery and a missing PC on delivery is too long to wait for some direction for the resolution - but thanks for your...

How else do we get someone to listen and get support when we are 5 hours and more waiting for a response. I do not want to take this to social media and that is why I have contacted this forum, but if we have to go to social media to get someone to work with us and resolve this issue then we...

thanks for your response - I have done all that you suggest - all images are submitted to PCSpecialist, and 5 hours later we have no response at all. I think this forum should be aware of the issues and could help if staff do drop in - we are desperate to get a response from someone at this...

HI - received literally as the courier set it down on the drive, not left anywhere at all. The packaging is completely inadequate, no mention of the second PC and damage to the first one. We have emailed PC Specialist 5 hours ago and are still awaiting a response. NOT GOOD ENOUGH with this...

I have literally just received one of the two PCs from our order, absolutely no seal on the box, which is ripped and falling apart, and no mention of the whereabouts of the second PC in the same order. I am speechless at the condition of the delivery - I am not willing to risk even setting...