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Hi Ubuysa I just have a regular wireless mouse, nothing special. It's not logitech though, it is "Jelly Comb" brand (basically just a mouse I found laying around). In device manager this is what is under 'Mice and other pointing devices': Do you think I should be uninstalling one of those...

Yeah I just checked & they are up to date. I've worked out how to remove what I installed earlier, so I have done that. I'm going to wait and see if it happens again so I know whether that was what caused the issue or not, if it happens again I'll let you know. Thank you for your help, sorry...

I have connected a wireless mouse, and a cooling pad which is connected via USB One thing that I did earlier when we were trying to sort out my headset mic problem, I downloaded the highlighted .zip and executed the setup.exe and installed it. Do you think this could be an issue, and if so do...

No not by the looks of it

Just have default Windows defender. No driver update utilities that I know of

Yes, the laptop is up to date.

I put the specs above, do you have any idea what the issue with the drivers could be

Showing Order Reference 1769336 Chassis & Display Defiance Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo) Memory (RAM) 16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB) Change to: 16GB...

I figured out how to look at it see below: Anyone have any ideas what caused the crash?

Hi I received my laptop 2 days ago and I just got a blue screen whilst playing a game and the computer restarted I've looked at the crash info: I have the Memory.DMP file but have no idea what to do with it or how to open / examine it I was wondering if anyone could help with this?

Ah wow it worked, thank you so much. It works even without the splitter... So I guess I can send that back! I almost ordered a new headset with a USB instead because it was getting on my nerves so much. I would never have fixed that by myself lol you the best

Here PC70DD2

I clicked check for updates and it just says You're up to Date I don't know why below it says 10 May 2020 update is on its way because it's July

Yeah all up to date

am I meant to download all of these

Hi, thank you for trying to help by the way, here is the sound panel: no pop-up appears when I put in the headphone jack and I don't have the realtek control panel? In the properties of the microphone:

I do not have the box anymore But I found this https://support.turtlebeach.com/hc/en-us/articles/360019827313-Recon-70-PC-Compatibility#:~:text=While%20the%20Recon%2070%20headset,PC%2C%20under%20the%20correct%20circumstances.

Turtlebeach Recon 70p

What is a PC headset? My headset is apparently for PC, Xbox, Ps4 & Nintendo switch