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Hello! I have a Recoil laptop I bought back in 2021. I believe it's a TongFang GM5ZG7W chassis. Last night I was using the laptop on my desk, attached to my external monitor (lid down) via HDMI. I decided to take it to the sofa, so I disconnected the monitor, but when I opened the laptop lid no...

When they sent me an old version of the BIOS, this happened: "Check RomLayout" failed, and I got a message saying that "the ROM file information does not match the system BIOS! If forcedly update BIOS, it may destroy the system BIOS! We strongly do not suggest to flash the BIOS!" Then they...

Yeah, the first thing that caught my attention was the GPU clock speeds - they absolutely should not be that low except maybe when idle, and they ARE causing your performance issues. Earlier this year I had a similar issue (with Windows 10) where the clock rates would get stuck at their lowest...

I don't know the size I used for my Recoil (I just picked the one that looked right from a set), but the screws were really tight, and it really helped to wear rubber gloves to aid my grip (without gloves, I'd end up angling the screwdriver slightly and it would turn without loosening the...

It is what I meant. It looks like your clock speeds are stuck. Here's what mine look like: I had the same issue as you not too long ago, but I managed to fix it. Please get in touch with PCS and show them this thread (link). They will probably ask you to follow all the other steps first...

Just out of curiosity, does it get as slow when you're not using the Nvidia GPU exclusively? Also, when you run a game, what are your GPU clock speeds?

I see SpyderTracks is troubleshooting the more likely causes first, and I do recommend doing that first before suspecting you need an OEM fix, but I had the same issue and this was the solution: https://www.pcspecialist.co.uk/forums/threads/no-audio-after-rma.86102/#post-657866

My 15.6 Recoil's 3070 gpu suddenly started producing TERRIBLE framerates (worse than the integrated card). Reinstalling drivers would make it a little better, but it would get worse again after a reboot. Then I noticed that the Nvidia gpu's clock speeds were stuck at 210 mhz (core) and 405 mhz...

I bought a Recoil 15.6 last June, so I have some experience with a newer Tongfang chassis (albeit with a Ryzen CPU). My prior experience had been with a Vortex laptop from 2014 (a Clevo chassis with an Intel CPU). With my old laptop, temperatures were very much related to how heavy the games I...

Sometimes you don't even need that trick, just wearing disposable rubber gloves gives you the necessary grip. It really helped last time I needed to open my laptop. If the screw is completely stripped it might not work, though. I thought mine had been stripped (and it was a bit), but when you're...

This morning PCS sent me an OEM fix: (1) Removing Control Center, (2) rebooting, (3) applying OEM fix, (4) rebooting and (5) reinstalling Control Center seems to have fixed ALL the issues. For future reference: - Audio started working again after completing step 4. This seems to persist not...

The plot thickens. Audio stopped working again, but I've been able to gather some more info: - As soon as I flash the latest bios, audio starts working when I boot into Windows 10. This persists through system restores and any number of restarts. - HOWEVER, when I power the system down...

Update: - We initially had no luck fixing my audio device. I did everything I could with the drivers. I created an image of my SSD and then tried a fresh Windows install, but it still didn't fix it. - I asked PCS for the older version of the bios, since I was keen to try it before requesting...

With a Recoil, I lost a lot of CC options as well after doing an RMA (they updated my BIOS then). Interestingly, after using a restore point from before the RMA, the options came back - but uninstalling and installing CC makes me lose them again. Even after a fresh windows install, the options...

Yeah, it also seems that they updated my bios without being asked to. Bios date: 31/08/2021, months after I purchased the laptop.

Cheers, I'm waiting for an email response. I might try to call tomorrow, also. Interestingly, it appears there have been other changes. My Control Center no longer has 3 modes (office, gaming and turbo). Now it only has Office and Gaming modes. So it seems like they HAVE changed other things...

I'm nearly sure this isn't the case. the drivers seem to be installed correctly, but the device is not found. When I reinstalling the realtek driver from PCS, I get this message: It appears to be an issue with the device itself? Keeping in mind that when I sent the laptop, the installation...

Just received my 5-month old 15.6 Recoil back due to a faulty screen. The screen has been replaced and seems to be working properly. However, the laptop no longer produces any sound (via speakers or headphones). This is what the device manager says: The list on the left is only shown when I...

Yeah, I bought a PCS laptop with 8GB RAM in 2014, then in 2017 I wanted to upgrade it to 16GB but PCS no longer stocked the part. I tried Amazon and was sent a dud (they refunded it without issues). Tried again on Ebay and had better luck, the laptop still works fine today (I'm actually using it...

My Recoil (also a Tongfang) only allows me to pick between 165Hz and 40Hz, nothing in-between. Not sure if the Ionico uses the same display or not. Never heard anyone say this would affect battery life, though.