I'm not the most knowledgeable but my first question would be how did you install Windows if you didn't order the OS from PCS?
You would need to make sure you aren't using the PCS version as that isn't configured correctly so would need to do a clean install of Windows (not a reset).
If you...
Actually just went into BIOS and saw fTPM was disabled, enabled it and now via tpm.msc it states 'TPM is ready for use'. I assume that means the MOBO is TPM compatible?
As per the guidance here.
I've got the same CPU and Mobo as the OP. Maybe it isn't TPM compliant then as running tpm.msc it states cannot be found. Maybe I'm mistaken as I'm sure I did a manual change of the BIOS settings that enabled TPM but assume mistaken.
For me it would be the AMD Ryzen 5 3400G Processor or Linux. I do have an issue with Microsoft tactics in forcing people to upgrade when they seem to release little to no data to show their justifications for this. For my situation I have TPM enabled, but as my processor is deemed not worthy...
Far as I know TPM is enabled on my rig via the BIOS but maybe I misunderstood that. Last time I checked with the W11 upgrade the TPM passed but the CPU didn't but maybe I'm misremembering.
Some forums seem to indicate some non-compatible W11 processors do get security updates but again not...
Yeah but I thought MS still blocked any security updates? Maybe there are ways around that not looked for a while but personally I would take the risk as I have a sneaky suspicion about MS and their tactics!
I'm in the same situation, weighing up whether Microsoft backs down and actually allows non-compatible processors to install W11 and give them security updates (I'm pretty sure a lot of processors can take W11 but Microsoft don't want them to otherwise why not just say 'at users risk' rather...
Are you saying you can't remove the battery? Probably best to wait for someone with experience of that chassis for guidance as I don't have experience of it. Just seen a few laptops that once you remove the battery there are screws underneath attaching the chassis together so wondered if that...
As per above if it is a PCS build sure someone with knowledge will help. I would definitely check under the battery though as have known a few laptops to have 1 or 2 screws lurking there.
PCS don't normally monitor the forums so if you want direct support from them it would be here (via phone better).
Some troubleshooting you could do yourself can be found here in case it helps.
I'll leave it to better trouble-shooters to help with the issue but I would remove the build info as it has your Windows key on it and that could be stolen. View here on how to show your build info but make sure that Windows Key isn't on it.
The cable to the right doesn't seem to be fully seated from that picture so if you can, re-seating it would be advisable. Also assume the power button at the back of the PC for the PSU is definitely on?
If it runs fine and is only when the monitor is off it is likely a 'false positive' in my experience, effectively it is just a warning to state no connection detected from the GPU to monitor (because it is off).